I called customer service and emailed them, but I only got one answer from them. A few hours later, I tried to use the app to send money overseas, and that was when I realized my account has been suspended. My bank solved the issue for me, canceled my debit card and gave me my money back. I called the customer service to ask them if they have any issues with the system, and the answer was no we have no issues and asked me to contact my bank. I saw three transactions on my account that we are related to TapTap send. Five days ago I received a message from my bank saying my account was overdraft. I opened my account back in November! I used it for two months with no issues. Until then, If you’re a risk taker and do decide to use the app, GOOD LUCK, you might actually need it. A simple cancel button would win back some of my shattered trust. It took several vexing calls and e-mail messages over almost 4 weeks to get my money refunded.They have some pretty good rates but that comes at the expense of your peace of mind in my opinion. Except my beneficiary didn’t receive the money. I’ve had a transfer pending for over 24 hours before getting a “delivered” notification. According to their own policy you’re supposed to email support within 30mins to request for cancellation and I can attest that all you get after sending that email is a generic automated response. Luckily, I believe this should be a fairly easy fix.Secondly, there’s no cancel button in the app for any transaction that’s taking too long to complete. For a financial entity, that’s not a good look and makes me shudder thinking of all the info we handed over for the privelge of using the service. They send a receipt via email that contains the entirety of the receiver’s account info in plain text. I wish I would have listened to all the negative reviews here. My account is there and they have all my info but I can’t delete it and Taptap refuse to offer any solution. I kept asking why and they kept telling me security reasons and can’t share the details. When I asked what was the problem and how can it be fixed they told me that they can’t share but issue cannot be resolved and I can’t make a new account either. When I did they told me my account was suspended because of security reasons. As soon as I made my account and tried sending $100 to and from the accounts I have been using without any problem for at least last 7 years, Taptap suspended my account and told me to contact customer service. Taptap offers better conversion rate then any other app and transaction is free of any charge. When I found out about this app it sounded too good to be true. I use WU for last 13 years and it works great but they give you little less then current conversion rate, I guess that’s how they make money. Next time they will ask for your parking ticket, airline boarding pass, and maybe utility bill as well as your X-ray photos Creepy folks!!! Please run far and don’t follow their very creepy approach. I’ve used PayPal, xoom and never a problem and PayPal itself for over 10 years and no problem with my ID but these folks claim there’s a problem and yet they can’t tell me because of government regulations as if the government is afraid of me. They take everything you’ve lived for and then turn around and say that they have to closed your account. Too invasive and creepy, to say the least.By the time you finish setting up, you feel like you were seeking employment with the FBI. Unless you want give every personal information, even your whole life, be very careful. You can’t get anyone to talk to and they then make it almost impossible to remove your personal information or close the account. By the time you know it, they would’ve collected your entire life and if you want to change anything, then you’d have to contact support. You start off setting up your account and they ask for few personal information and they ask for more information little by little.
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